Privacy Policy – Sawa Technologies Pvt. Ltd.

Sawa Technologies Private Limited

Last Updated: [Insert Date]

Welcome to Sawa, a social platform designed to help couples and families build meaningful social circles, discover communities, attend experiences, and connect safely — even with kids. At Sawa Technologies Pvt. Ltd. (“Sawa”, “we”, “our”, or “us”), your privacy is important to us, and we are committed to being transparent about how we collect, use, store, share, and protect your personal information. This Privacy Policy explains how your data is processed when you use our website https://sawa.living, mobile applications, events, and related services (collectively, the “Service”). By accessing or using Sawa, you agree to the practices described in this Policy.

  1. Who We Are

Sawa is operated by Sawa Technologies Pvt. Ltd., a private limited company offering a social networking and community platform for couples and families. Our Service allows users to create profiles, connect with other couples, join social circles, communicate, attend experiences, and share content in a trusted environment. For the purposes of applicable data protection laws, Sawa Technologies Pvt. Ltd. acts as the data controller, meaning we determine how and why your personal data is processed. If you have questions about our privacy practices, you can contact us using the details provided at the end of this Policy.

  1. Where This Privacy Policy Applies

This Privacy Policy applies to all products, services, features, content, events, and applications operated under the Sawa brand. It governs your interactions with us whether you are browsing our website, creating an account, posting content, messaging other users, joining communities, attending events, purchasing subscriptions, or contacting customer support. If a particular Sawa service requires a separate privacy notice, that notice will be made available to you and will apply instead for that specific service.

  1. Information We Collect

To provide meaningful social connections, Sawa needs to collect certain information. We collect personal data in three main ways: information you provide to us, information collected automatically when you use the Service, and information we receive from third parties.


3.1 Account and Profile Data

When you create a Sawa account, you provide basic account information such as your name, email address, phone number, date of birth, password, and relationship or couple details. When completing your profile, you may also choose to provide photos, interests, lifestyle preferences, approximate location, and

family-related information such as whether you have children and general age ranges. This information allows us to personalize your experience, recommend relevant communities and events, and connect you with other couples and families. Some profile information may be considered sensitive in certain jurisdictions, and by choosing to provide it, you consent to our processing of that data as described in this Policy.


3.2 Content Data

When you use Sawa, you create content. This includes messages, chats, posts, comments, photos, videos, reactions, event participation, and any other material you upload or transmit through the Service. We process this content to operate the platform, enable communication, moderate communities, enforce our rules, investigate reports, and maintain a safe environment for families. Depending on your settings and actions, content may be visible to other users.


3.3 Social Media Data

You may choose to connect your Sawa account with third-party platforms such as Google, Apple, Facebook, Instagram, or similar services. When you do so, we may receive certain information from those platforms, such as your name, email address, profile picture, and other details based on your privacy

settings on those services. We use social media data to simplify registration, enhance profiles, and improve your experience. We do not control how third-party platforms use your data, and their privacy policies apply independently.


3.4 Purchase and Payment Data

If you purchase subscriptions, tickets, or other paid services on Sawa, we collect purchase data such as what you bought, the transaction date, amount, currency, and billing details. Payments are processed through secure third-party payment providers. Sawa does not store full debit or credit card numbers on its own servers. Purchase data is used to process transactions, manage subscriptions, handle refunds, prevent fraud, and comply with accounting and legal obligations.


3.5 Usage and Technical Data

When you use the Service, we automatically collect usage information such as login times, pages viewed, features used, interactions with other users, searches, communications, and session duration. This helps us understand how Sawa is used and improve functionality and design. We also collect technical data including IP address, device identifiers, operating system, app version, browser type, crash logs, cookies, SDK data, and similar technologies. This data supports security, troubleshooting, analytics, advertising measurement, and service optimization.


3.6 Geolocation Data

With your permission, we may collect geolocation data from your device, including precise latitude and longitude. If you do not grant permission, we may still derive approximate location from your IP address. Location data helps us display nearby communities, relevant events, and localized experiences. You can control location permissions through your device settings, and some features may be limited if location access is disabled.


3.7 ID and Verification Data

To maintain trust and safety, we may request identity verification in certain cases, such as preventing fraud, enforcing community standards, securing payments, or protecting families and children. This may involve collecting a copy of a government-issued ID or other verification information. ID data is used strictly for verification, compliance, fraud prevention, and safety purposes and is protected using appropriate technical and organizational safeguards.


3.8 Customer Support, Reports, and Research Data

When you contact us, submit feedback, participate in surveys, join research activities, or report another user, we collect the information you provide along with related technical and usage data. This allows us to respond, investigate issues, improve service quality, and enforce our policies.


3.9 Information You Provide Us

When you create a Sawa account, you provide basic account information such as your name, email address, phone number, date of birth, password, and relationship or couple details. This information allows us to set up and manage your account.

When completing your profile, you may also choose to provide photos, interests, lifestyle preferences, approximate location, and family-related information such as whether you have children and general age ranges. This helps us personalize your experience and recommend relevant communities and events.

Some profile data may be considered sensitive in certain jurisdictions, and by providing it you consent to its processing as described in this Policy.

When you use Sawa, you provide content data, including messages, chats, posts, comments, photos, videos, reactions, and event participation. We process this content to enable communication, operate features, moderate communities, enforce our rules, and keep the platform safe for families.

If you make purchases, you provide purchase and payment data, such as billing information, transaction details, subscription choices, and refund requests. Payments are handled by secure third-party processors, and Sawa does not store full card numbers on its servers.


You may also provide social media data if you choose to sign in or connect through platforms such as Google, Apple, Facebook, or Instagram. This may include your name, email address, and profile picture, depending on your settings with those services.

If you contact customer support, participate in surveys, submit feedback, or report another user, you provide us with information necessary to investigate, respond, improve service quality, and enforce our policies. In certain situations, we may ask for ID and verification data, such as a government-issued ID, to

confirm identity, prevent fraud, enforce community standards, and protect families and children on the platform.


3.10 Information Collected Automatically

When you use the Service, we automatically collect usage data about how you interact with Sawa. This includes login activity, pages viewed, features used, searches, interactions with other users, communications, and session duration. This information helps us understand user behavior and improve

functionality. We also collect technical and device data, including IP address, device identifiers, operating system, app version, browser type, crash logs, cookies, SDK data, and similar technologies. This data is used for security, troubleshooting, analytics, advertising measurement, and performance optimization

With your permission, we collect geolocation data, including precise latitude and longitude from your device. If permission is not granted, we may still derive approximate location from your IP address. Location data helps us show nearby communities, relevant events, and localized experiences. We may also collect information about your interactions with advertisements shown on Sawa or on third- party platforms that promote Sawa.

  1. How and Why We Use Your Information

We process personal data primarily to operate, improve, personalize, and secure Sawa. We use your information to create and manage accounts, maintain profiles, operate features, recommend other couples and families, personalize content, and enable communication. We use it to send service notifications, account updates, security alerts, and responses to your support requests. Your data is processed to enable purchases, subscriptions, billing, refunds, promotions, and pricing customization. We analyze usage to develop new features, test improvements, conduct research, and ensure Sawa remains inclusive, useful, and safe for couples and families. We process information for safety and integrity, including preventing fraud, detecting violations of our Terms, verifying identities, investigating reports, blocking abusive behavior, and preventing banned users from returning. Where permitted by law, we also process data for marketing and advertising, including measuring campaign effectiveness and showing content relevant to your interests. You can manage marketing preferences in your account settings. Sawa may use automated systems and profiling to recommend users, communities, events, detect suspicious behavior, personalize experiences, and improve platform safety and performance.

  1. How We Share Your Information

Sawa does not sell your personal data. Sharing occurs only when necessary to operate the Service. Information you choose to make public, such as profile details and content, is visible to other users based on your settings. We share data with trusted service providers who assist with hosting, analytics, payment processing, marketing, customer support, legal compliance, and security. These partners are contractually required to safeguard your data. We may share limited information with advertising partners to measure and improve campaigns, sometimes using hashed or pseudonymous identifiers. We may disclose information to law enforcement, regulators, courts, or authorities when required by law, to protect safety, prevent crime, respond to legal processes, or defend legal claims. If Sawa is involved in a merger, acquisition, restructuring,

  1. Affiliates and Business Operations

Sawa Technologies Pvt. Ltd. may work with affiliated companies, group entities, and trusted business partners to support and operate the Sawa platform and related services. These affiliates and partners assist us with core business functions such as hosting and infrastructure management, data storage, analytics, customer support, communication services, payment processing, accounting, auditing, marketing, research, product development, and security operations. Where permitted by law, Sawa may share personal information with these affiliates and partners to ensure the proper functioning, improvement, and protection of the Service. This includes using information to personalize experiences for couples and families, detect and prevent fraud, investigate reports, enforce our Terms of Service and Community Guidelines, comply with legal obligations, and enhance the safety and integrity of the platform. All affiliates and partners that receive personal data from Sawa are required to process that information in accordance with applicable privacy laws and contractual confidentiality obligations. They are permitted to use personal data only for the purposes specified by Sawa and must implement appropriate safeguards to protect your information. Sawa remains responsible for the protection of your personal data when it is shared for business operations and works to ensure that such sharing is limited to what is necessary and proportionate for delivering and improving the Service.

  1. Cross-Border Data Transfers

Because Sawa operates globally, your personal data may be transferred to and processed in countries outside your place of residence that may have different data protection laws. When transferring data across borders, we implement reasonable safeguards such as contractual protections and technical measures to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

  1. Your Rights and Choices

Sawa believes in giving users meaningful control over their personal information. Depending on where you live, you may have certain rights regarding how your data is collected, used, shared, and stored. These rights are designed to ensure transparency, fairness, and accountability in how Sawa Technologies Pvt. Ltd. processes your information. You have the right to access the personal data we hold about you and to request a copy of that information. This allows you to understand what data Sawa has collected, how it is used, and with whom it may be shared. In many cases, you can review and update your information directly within your account settings, including profile details, preferences, and contact information. You also have the right to correct or update inaccurate, incomplete, or outdated information. Keeping your data accurate helps Sawa provide relevant communities, recommendations, and experiences for couples and families. Most profile information can be edited at any time through the Service, and additional corrections may be requested by contacting us. In certain circumstances, you may request the deletion of your personal data. You can delete your account through the app or website, which will remove your profile from visibility to other users and initiate our deletion process. After account deletion, Sawa will delete or anonymize your information within a reasonable period, unless retention is required for legal obligations, fraud prevention, security investigations, dispute resolution, financial record-keeping, or to prevent banned users from re-registering. You may also have the right to restrict or object to certain processing activities. For example, you may object to processing based on legitimate interests, including some types of marketing, personalization, or analytics. Where applicable, Sawa will evaluate your request and stop processing your data unless we have compelling legitimate grounds or a legal obligation to continue. Where Sawa relies on your consent to process data, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal, but it may limit your ability to use certain features of the Service, such as location-based recommendations or personalized experiences. You may have the right to data portability, which allows you to receive certain personal data you have provided to Sawa in a structured, commonly used, and machine-readable format, and to request that it be transferred to another service where technically feasible. You also have the right not to be subject to certain automated decision-making or profiling that produces legal or similarly significant effects. While Sawa uses automated systems to personalize recommendations, improve safety, and detect suspicious behavior, we strive to ensure these processes are fair, transparent, and include appropriate safeguards. Sawa gives you choices about communications and marketing. You can opt out of promotional emails, push notifications, and marketing messages at any time by using the unsubscribe links, adjusting your account notification settings, or contacting us. Please note that even if you opt out of marketing communications, you may still receive important service-related messages such as security alerts and account notices. You also have control over device permissions and tracking, such as location access, camera, microphone, cookies, and advertising identifiers. These can be managed through your device settings, browser controls, and any preference tools available within the Service. Limiting certain permissions may affect how some features of Sawa operate. If you believe your privacy rights have been violated, you have the right to lodge a complaint with a data protection authority in your jurisdiction. We encourage you to contact Sawa first so we can address your concerns directly and work toward a resolution. To exercise any of these rights, you may submit a request by contacting Sawa at support@sawa.living. For your protection, we may verify your identity before fulfilling a request and may limit requests where permitted by law. We aim to respond within a reasonable timeframe in accordance with applicable legal requirements.

  1. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform safety. When you close your account, your profile becomes invisible to others. We then delete or anonymize your data within a reasonable period, except where retention is required for legal compliance, fraud prevention, security investigations, financial records, dispute resolution, or preventing banned users from re- registering.

  1. Children’s Privacy

Sawa is intended for users aged 18 and above. While families use the platform, we do not knowingly collect personal data directly from children under the age of 13. Information about children shared on Sawa should be general and non-sensitive. If we become aware that a child’s personal data has been improperly collected, we will delete it promptly. We encourage parents and guardians to supervise how family information is shared.

  1. Security

Sawa Technologies Pvt. Ltd. takes the security of your personal information seriously and implements reasonable administrative, technical, and organizational measures designed to protect your data from unauthorized access, loss, misuse, alteration, disclosure, or destruction. Our safeguards are intended to maintain the confidentiality, integrity, and availability of the information processed through the Sawa platform. We use a combination of physical, technical, and procedural controls to protect user data. These may include encryption in transit and at rest, secure servers, firewalls, access controls, monitoring systems, authentication mechanisms, and restricted access to personal information on a need-to-know basis. Only authorized employees, contractors, and service providers who require access for legitimate business purposes are permitted to handle personal data. Sawa also employs monitoring and logging systems to detect suspicious activity, investigate potential security incidents, prevent fraud, enforce our Terms of Service and Community Guidelines, and protect couples and families using the platform. We regularly review our systems and processes to identify vulnerabilities and improve security practices as technology and risks evolve. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security. Users also play an important role in protecting their accounts. You are responsible for maintaining the confidentiality of your login credentials, choosing strong passwords, and notifying Sawa immediately if you suspect unauthorized access, loss, or misuse of your account. In the event of a data breach or security incident that may affect your personal information, Sawa will take appropriate steps to investigate, contain, and remediate the issue. Where required by law, we will notify affected users and relevant authorities within applicable timeframes and provide information about the steps taken to reduce potential harm. By combining technical safeguards with responsible user behavior and continuous improvement, Sawa aims to provide a secure environment for couples and families to connect, communicate, and participate in communities with confidence.

  1. Changes to This Policy

Sawa Technologies Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, and the features we offer to couples and families. As Sawa evolves, we may need to modify how we collect, use, share, or protect personal information. When we make changes, we will revise the “Last Updated” date at the top of this Policy. If the changes are material, we will take reasonable steps to notify users in advance through the Service, by email, by in- app notifications, or by posting a prominent notice on https://sawa.living, so that you have an opportunity to review the updated terms before they take effect. We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled. Your continued use of Sawa after the updated Policy becomes effective means that you accept the revised terms. If you do not agree with any changes, you may choose to stop using the Service and delete your account. By remaining transparent about updates and giving users notice and choice, Sawa aims to maintain trust and ensure that couples and families understand how their data is managed over time.

  1. How to Contact Us

If you have questions, concerns, or privacy requests, contact us at:

📧 Email: support@sawa.living

🌐 Website: https://sawa.living